New technology artificial intelligence (AI) virtual switchboard consulting customers and receiving order

The COVID-19 epidemic is very complicated across the country and Ho Chi Minh City. The Southern and Southwestern provinces, in particular, which have had a substantial and direct impact on all aspects of Socio-economic life, including the health sector, leads to overcrowding at hospitals and the ability to supply essential medical items.

This situation has posed a challenge for the domestic health sector: how can medical equipment, pharmaceuticals, and drugs which support COVID-19 prevention be distributed to pharmacies, hospitals, and patients quickly and effectively or avoid the situation of "out of stock" due to lack of supply.

Especially at present, traditional sales channels face many difficulties because they cannot place orders, mainly due to the impact of COVID-19. This reality has restricted travel and limited contact and hindered the access to customers of the medical representative and the access to suppliers of medical units.

Through surveys, researching all means of ordering and consulting products of the Pharmaceutical industry in Ho Chi Minh City and other localities, it isn’t easy to find a manufacturing unit capable of solving this situation. Currently, Boston Pharma is emerging as a pioneer in applying technology to business management and production activities with the virtual switchboard technology (using A.I. artificial intelligence) of Boston Pharma; it is showing a breakthrough: applying A.I. technology to consult sales and order for pharmacy channels.

In addition to the Boston Sale app applied since the beginning of 2021, customers can contact the A.I. ​​virtual switchboard: 1900 1910 for automatic advice and get the medical representative to order quickly. Since the application of A.I. technology, most of the order calls to the switchboard are consulted or transferred to the order consultant, with a success rate of nearly 100%. This pioneering and breakthrough technology of Boston pharmaceutical company Vietnam is being applied and increasingly perfected by FPT Corporation.

Boston Pharma is almost the first and only unit in the pharmaceutical industry in Vietnam that is applying this artificial intelligence (A.I.) to optimize business operations deeply impacted by the COVID-19 pandemic. Fast order receipt, successful delivery, no direct contact, prompt reply, and efficient processing are the advantages that make up the APP and "Virtual switchboard technology" being applied successfully by Boston Pharma.

In particular, the switchboard can provide the contact information of the pharmacist and the Sales Manager of each area in the customer's business area. The call center also has the function of informing about the company's preferential programs, promotions, and sales policies.

Artificial intelligence (A.I.) technology meets the right and sufficient needs in the Pharmaceutical industry. Boston Pharma is expected to be the leader in applying 4.0 technology to overcome the challenges and difficulties of the epidemic and continue to develop stably and sustainably.