Terms of Service


1. Introduction

Welcome to Boston Pharma!

We are Boston Vietnam Pharmaceutical Joint Stock Company with its head office at No. 43, Street 8, Vietnam-Singapore Industrial Park, Binh Hoa Ward, Thuan An City, Binh Duong Province, Vietnam; Representative office address: 41 Tran Hung Dao, Ward 6, District 5, Ho Chi Minh City. We have established an e-commerce website through the website bostonpharma.com.vn.

When you visit our website, I mean that you agree to the terms. Any aspect of these Terms of Service may be changed, modified, added to, or removed by the website at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website after changes to these terms are posted, it means that you accept those changes.

Please check back often to stay up to date with our changes.

2. Website User Manual

When accessing our website, customers must ensure that they are at least 18 years old, or access it under the supervision of a parent or legal guardian. Customers have a guarantee of all civil acts to perform goods purchase and sale transactions under the provisions of Vietnamese law.

Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written permission. If any of these is covered, we will cancel the customer's account without notice.

During the process of registering to receive news or registering to buy goods on the website, you agree to receive promotional emails from the website. If you do not wish to continue receiving mail, you may opt-out by following the link at the bottom of any promotional email.

3. Customer opinions

All website content and customer critiques are our property. If we discover any fake information, we will immediately lock your account or take different measures as prescribed by Vietnamese law.

4. Accept orders and prices

We have the right to refuse or cancel your order for any reason related to a technical error or system objectively at any time.

In addition, to ensure fairness for customers who are end consumers of Boston Pharma products, we will also refuse orders that are not for personal use, purchases in bulk, or to buy and resell.

We are committed to providing the most accurate price information to consumers. However, sometimes errors still occur. For example, when the product price is not displayed correctly on the website or the price is wrong, we will contact you for instructions or order cancellation on a case-by-case basis. We also reserve the right to refuse or cancel any order, whether or not it has been confirmed or paid for.

5. Change or cancel a transaction at Boston Pharma

In any case, the customer has the right to terminate the transaction if the following measures have been taken:

Notify Boston Pharma of the transaction cancellation via hotline 19001910 or email to support@bostonpharma.com.vn

Return goods received but have not been used or enjoy any benefits from such goods (according to the return policy at https://bostonpharma.com.vn/doi-tra-de-dang)

6. Resolving consequences due to incorrect information input at Boston Pharma

Customers are responsible for providing complete and accurate information when participating in transactions at Boston Pharma. If the customer enters wrong information and sends it to the bostonpharma.com.vn e-commerce site, Boston Pharma has the right to refuse to perform the transaction. In addition, in all cases, the customer has the right to unilaterally terminate the transaction if the following measures have been taken:

Notify Boston Pharma via hotline 19001910 or email support@bostonpharma.com.

Return goods received but not used or enjoy any benefit from such goods.

In case of wrong information arising from Boston Pharma that Boston Pharma can prove to be the fault of the system, Boston Pharma will compensate customers with a discount code for their next purchases with a denomination depending on the value of the system. specific circumstances and reserves the right not to execute the failed transaction.

7. Trademarks and Copyrights

All intellectual property rights (registered or unregistered), informational content, and all design, text, graphics, software, images, video, music, sound, software compilation, the source code, and the underlying software are our property. The entire content of the website is protected by Vietnamese copyright laws and international conventions. Copyright is reserved.

8. Legal Rights

The terms, conditions, and content of this website are governed by the laws of Vietnam, and the competent court in Vietnam will resolve any disputes arising from the unauthorized use of this website.

9. Privacy Policy

Our website takes information security seriously and uses the best methods to protect your information and payments. Your information during the payment process will be encrypted for safety. After you complete the ordering process, you will exit safe mode.

You must not use any program, tool, or other means to interfere with the system or change the data structure. The distribution, dissemination, or promotion of any acts aimed at interfering with, destroying, or infiltrating the system's data is also strictly prohibited on the website. Violating individuals or organizations will be deprived of all rights and be prosecuted by the law if necessary.

All transaction information will be kept confidential unless required by law enforcement. 10. Safe and convenient payment at Boston Pharma

 Buyers can refer to the following payment methods and choose to apply the appropriate method:

 Pay later (COD—delivery and collection of money):

 Step 1: Buyers find out information about products and services posted;

 Step 2: The buyer authenticates the order (phone, text message, or email);

 Step 3: Boston Pharma confirms buyer's information;

 Step 4: Boston Pharma delivers the goods;

 Step 5: The buyer receives the goods and pays.

 All customers purchasing from Boston Pharma are subject to the company's payment policy.

 11. Ensure transaction safety at Boston Pharma

 We use services to protect information about content that buyers provide on Boston Pharma. To ensure successful transactions, minimize the risks that may arise.

 12. Law and jurisdiction in the territory of Vietnam

 All of these terms and conditions and the contract (and all obligations arising out of or in connection with it) shall be governed by and construed by the laws of Vietnam. If there is a dispute arising from these Terms of Use, the customer has the right to submit a complaint to a competent court in Vietnam for settlement.

These Terms of Service form an integral part of the policies when using our website. Please read more policies to understand our terms, conditions, policies, and guidelines when you visit the website bostonpharma.com.vn.


Return Policy

1.1. Regulations on terms of exchange and return

A. Products are exchanged

·         Products exchanged or returned must be unopened, unsealed and not deformed, dented, or distorted;

·         Products have an expiry date and within 14 days from the date of the issue of the sales invoice.

·         Receiving and returning goods due to being broken, peeled, or deformed during transportation.

·         Defective, substandard, damaged goods due to objective causes within the scope of responsibility of the manufacturing company;

·         Receive exchange and return goods in case the product delivered to the customer does not match the model, type, quantity, or promotion program as ordered by the customer;

·         For products in the order entitled to a discount for quick payment, the customer must return to the company the amount of the discount already enjoyed. If customers exchange goods (may be different codes or product types) with the same value or greater than the exchange value, the discount will not be refunded.

B.      Products cannot be exchanged or returned.

·         Gift products, products in the Special Discount Program;

·         The product has been peeled off stamps and sealed with labels.

·         Products that customers have tried or used once or more;

·         The product has expired;

·         The product has been delivered to the customer more than 14 days from the date of the issue of the sales invoice;

·         Product packaging or box is damaged or scratched due to the customer's fault;

·         Products do not have to be purchased from the e-commerce site bostonpharma.com.vn.

1.2. Return method

Boston Pharma accepts returns of products to customers within 14 days from the date the customer buys or receives the product from the delivery party.

Customers need to inform Boston Pharma staff about the reason for the return and the correct address and phone number so that Boston Pharma can carry out the process of returning products as quickly as possible according to your request. .

 Boston Pharma cares about customer satisfaction and wishes to improve service quality. Therefore, Boston Pharma accepts free product returns for customers as per the above regulations. You can ship the goods by post and contact Boston Pharma about the exchanged product, postal code, etc. so that Boston Pharma can process and return the goods as soon as possible after receiving the product.

1.3. Contact information and customer care hotline

In Ho Chi Minh City: 41 Tran Hung Dao, Ward 6, District 5, HCMC

Phone: 028.3838.0606

In Hanoi: 192 Duc Giang Street, Duc Giang Ward, Long Bien District, City. Hanoi


In Nha Trang: 29 Thai Thong, Vinh Thai Commune, Nha Trang City, Khanh Hoa Province

Phone: 025.8389.0260

In Can Tho: S3-4, street 10, Residential area, Lot 11C, South Can Tho urban area, Phu Thu ward, Cai Rang district, Can Tho city

Phone: 029.2730.5959

HOTLINE: 1900 1910

Privacy Policy

2.1. Purpose and scope of collection

The main data collection on the e-commerce site bostonpharma.com.vn includes: email, phone, username, login password, and customer address. This is the information that bostonpharma.com.vn needs the customer to provide when registering for the service, and Boston Pharma uses it to contact and confirm when the customer registers to use the service on bostonpharma.com.vn, ensuring the interests of customers.

Customers will be solely responsible for the security and storage of all service use activities under their registered name, password, and email box. In addition, the customer is responsible for promptly notifying the bostonpharma.com.vn e-commerce site of any unauthorized use, abuse, security breach, retention of registered name and password by a third party to take appropriate remedial measures.

2.2. The Scope of Information Use

The e-commerce site bostonpharma.com.vn uses information provided by customers to:

provide services to customers.

Send notices about information exchange activities between customers and the e-commerce site bostonpharma.com.vn

Prevent activities that destroy a customer's user accounts or activities that impersonate a customer.

Contact and deal with customers in special cases.

Do not use the customer's personal information other than for confirmation and contact purposes related to transactions at bostonpharma.com.vn

The e-commerce site bostonpharma.com.vn is responsible for cooperating in providing customers' personal information upon request from competent state agencies.

2.3. Information Storage Time

The customer's personal data will be stored until there is a request to cancel or the Customer can log in and perform the cancellation. Remaining in all cases, Customer's personal information will be kept confidential on the server of bostonpharma.com.vn. cancel it

2.4. Address of the unit that collects, manages information and supports Customers

Boston Vietnam Pharmaceutical Joint Stock Company

Head office: No. 43, Road 8, Vietnam - Singapore Industrial Park, Binh Hoa Ward, Thuan An City, Binh Duong Province, Vietnam

Contact address: 41 Tran Hung Dao, Ward 6, District 5, Ho Chi Minh City.

Hotline: 19001910

Email: support@bostonpharma.com.vn

2.5. Means and tools for customers to access and correct their data

Customers have the right to self-check, update, and adjust their personal information by logging into their account and correcting their personal information or requesting Boston Pharma to do this.

Customers have the right to submit complaints about the disclosure of personal information to third parties to the Management Board of e-commerce site bostonpharma.com.vn. When receiving this feedback, Boston Pharma will re-confirm the information, be responsible for answering the reason, and instruct the customer to restore and keep the information confidential.

2.6. Committed to protecting customers' personal information

The customer's personal information on bostonpharma.com.vn is confidential and is protected by Boston Pharma under Boston Pharma's personal information protection policy. The collection and use of information about each customer are done only with the consent of that customer unless otherwise provided for by law. Boston Pharma is committed to:

Do not use, transfer, provide, or disclose to any third party the customer's personal information without the consent or consent of the customer unless otherwise provided by law.

If the information server is hacked by a hacker, leading to the loss of the customer's personal data, Boston Pharma will be responsible for reporting the case to the investigating authorities for timely handling and notifying the customer. goods are known.

Privacy policy for personal information

Boston Pharma wishes to bring a reliable, economical, and understanding online shopping utility to users. We realize that customers use e-commerce sites to shop, but not everyone wants to share their personal information. We, Boston Vietnam Pharmaceutical Joint Stock Company, respect the privacy of our customers and are committed to protecting our customers' personal information when they provide us with personal information when shopping on our website. Our ecommerce bostonpharma.com.vn.

3.1. Approval

By giving us your personal information, using the bostonpharma.com.vn e-commerce site, you agree that your personal information will be collected and used as outlined in this policy. If you do not agree to this policy, you should stop providing us with any personal information and/or use the rights outlined in Section 7 below.

 We reserve the right to amend or supplement this Ppolicyat any time. We encourage you to regularly review this Privacy Policy for the most recent updates to ensure you know and exercise your right to manage your personal information.

3.2. Purpose of collection

We collect personal information only for the following purposes:

Orders: to handle issues related to your order;

Account maintenance: to create and maintain your account with us, including loyalty or bonus programs associated with your account;

Consumer Services, and Customer Care Services, including responses to your requests, complaints, and feedback;

Personalization may combine the collected data to have a more complete view of a consumer and thereby enable us to serve them better with stronger personalization in aspects, including but not limited to: (i) improving and personalizing your experience on the bostonpharma.com.vn e-commerce site; (ii) improving utilities and services, tailoring them accordingly to personalized needs and coming up with new service ideas; (iii) serving you with referrals and advertising tailored to your interests.

Security: to prevent customer user account destruction or customer tampering activities.

At the request of the Law: depending on the provisions of the Law from time to time, we may collect, store and provide at the request of the competent state agency.

3.3. Scope of collection

We collect your personal information when: 

You directly provide us

That is, the personal information you provide us is done mainly on the e-commerce site bostonpharma.com.vn including full name, email address (email), phone number, address, and the account login information including any information needed to set up the account, such as username, login password, login ID/address, and security question/answer. 

Interact with us

We use cookies and other tracking technology to collect certain information when you interact on the e-commerce site bostonpharma.com.vn

from other legitimate sources.

We may also collect personal information from other legitimate sources. 

3.4. Storage time

The customer's personal information will be stored until the customer has a request to cancel it or until the customer manually logs in and cancels it. In all cases, the customer's personal information will be kept confidential on the server of bostonpharma.com.vn

3.5. Do not share customer personal information

We will not provide your personal information to any third parties, except for some necessary activities below:

Partners are the service providers for us related to order fulfillment and delivery, and they are limited to the necessary information as well as applying regulations to ensure the security and confidentiality of information in a personal message.

Boston Pharma may use services from a third-party service provider to perform some activities related to the bostonpharma.com.vn e-commerce site, and then this third party may access or process personal information in the course of providing such services. We require these third parties to comply with all relevant personal information protection laws and security requirements regarding personal information.

The programs are affiliated, co-implemented, or outsourced for the purposes mentioned in Section 4.2 and always apply the requirements for confidentiality of personal information.

Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.

Business transfer (if any): In the event of a merger or consolidation, in whole or in part, with another company, the buyer will have access to the following information:

3.6. Data security

We always strive to keep our customers' personal information safe. We have been implementing many safety measures, including:

Ensuring safety in the operating environment: we store our customers' personal information in a secure operating environment and make it accessible only to employees, representatives, and service providers on an as-needed basis. We comply with industry standards and laws regarding the privacy of customers' personal information.

If the information server is attacked by a hacker, leading to the loss of customer personal data, we will be responsible for reporting the case to the authorities for timely investigation and handling and notifying the customer. As customers know, payment information is confidential according to industry standards.

3.7. Customer's rights to personal information

Customers have the right to provide us with personal information and can change that decision at any time.

Customers have the right to self-check, update, and adjust their personal information by logging in to their account and correcting this information or asking us to do this.

3.8. Contact information

If you have any questions or concerns regarding this policy or the practices of our collection and management of personal information, please contact us by:

Call the hotline: 19001910.

Send email to the email address: support@bostonpharma.com.vn 

3.9. Information collection and management unit 

Boston Vietnam Pharmaceutical Joint Stock Company 

Established and operated under the Business Registration Certificate No. 3700843113 issued by the Department of Planning and Investment of Binh Duong province, first registered on November 1, 2007.

Head office: No. 43, Road 8, Vietnam-Singapore Industrial Park, Binh Hoa Ward, Thuan An City, Binh Duong Province, Vietnam.

Contact address: 41 Tran Hung Dao, Ward 6, District 5, Ho Chi Minh City.

3.10. Effect

This Privacy Policy for Personal Information is effective as of April 1, 2020.

Complaint settlement policy

Boston Pharma is always responsible for receiving and handling customer complaints related to transactions at the bostonpharma.com.vn e-commerce site. When complaints and disputes arise, Boston Pharma promotes negotiation and mediation between the parties to maintain the relationship and trust of customers in Boston Pharma's service quality.

The complaint process follows these steps:

Step 1: Customers make complaints about the goods and services of Boston Pharma e-commerce (Boston Pharma.com.vn) via:

Send an email to the following email address: support@bostonpharma.com.vn; or

Call Hotline 19001910; or The buyer submits a claim at:

Boston Vietnam Pharmaceutical Joint Stock Company.

Address: 41 Tran Hung Dao, Ward 6, District 5, Ho Chi Minh City.

Step 2: Customer Care Department will receive complaints, contact to clarify the requirements of the Customer as soon as possible and no later than 5 working days from the date of receipt of the request. Depending on the nature and extent of the incident, Boston Pharma will take specific measures to assist customers in resolving complaints and disputes.

Step 3: Boston Pharma may request Customers and/or Service Partners to provide information and evidence related to transactions and products to verify and clarify the case and take appropriate action.

Step 4: If Boston Pharma has made efforts to resolve the complaint or dispute but the matter is beyond the capacity and authority of Boston Pharma, Boston Pharma will request that the customer bring the case to the competent state agency. resolved by following the law.

Boston Pharma respects and strictly implements the provisions of the law on protecting the interests of customers (consumers). Therefore, Boston Pharma is always committed to providing complete, accurate, honest, and detailed information related to products. All acts of fraud committed in business are condemned and must be fully responsible before the law.

Parties including Boston Pharma – seller, Customer – buyer have an important and responsible role in actively resolving the matter. Upon request, Boston Pharma will provide Buyer-related information if agreed to by Buyer (in connection with the dispute) or to the extent permitted by law.

If the transaction gives rise to a complaint or dispute that is determined to be Boston Pharma's fault, Boston Pharma will terminate and remove all news articles about the product and compensate the customer satisfactorily based on the agreement. with customers.

In the event that Boston Pharma and the parties have tried to resolve the conflict through negotiation and agreement but still cannot resolve the conflict arising from the transaction between the customer and Boston Pharma, one of the two parties, the customer and Boston Pharma, will be able to bring the case to the competent state agency for settlement to ensure the legitimate interests of the parties.

Any controversy, claim, or dispute arising out of or in connection with transactions on the Website or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration, and/or court. According to the Law on Protection of Consumer Rights (2010), Chapter 4 on Settlement of Disputes between Consumers and Organizations and Individuals Trading in Goods and Services.