Privacy Policy

Privacy Policy

2.1. Purpose and scope of collection

The main data collection on the e-commerce site includes: email, phone, username, login password, and customer address. This is the information that needs the customer to provide when registering for the service, and Boston Pharma uses it to contact and confirm when the customer registers to use the service on, ensuring the interests of customers.

Customers will be solely responsible for the security and storage of all service use activities under their registered name, password, and email box. In addition, the customer is responsible for promptly notifying the e-commerce site of any unauthorized use, abuse, security breach, retention of registered name and password by a third party to take appropriate remedial measures.

2.2. The Scope of Information Use

The e-commerce site uses information provided by customers to:

provide services to customers.

Send notices about information exchange activities between customers and the e-commerce site

Prevent activities that destroy a customer's user accounts or activities that impersonate a customer.

Contact and deal with customers in special cases.

Do not use the customer's personal information other than for confirmation and contact purposes related to transactions at

The e-commerce site is responsible for cooperating in providing customers' personal information upon request from competent state agencies.

2.3. Information Storage Time

The customer's personal data will be stored until there is a request to cancel or the Customer can log in and perform the cancellation. Remaining in all cases, Customer's personal information will be kept confidential on the server of cancel it

2.4. Address of the unit that collects, manages information and supports Customers

Boston Vietnam Pharmaceutical Joint Stock Company

Head office: No. 43, Road 8, Vietnam - Singapore Industrial Park, Binh Hoa Ward, Thuan An City, Binh Duong Province, Vietnam

Contact address: 41 Tran Hung Dao, Ward 6, District 5, Ho Chi Minh City.

Hotline: 19001910


2.5. Means and tools for customers to access and correct their data

Customers have the right to self-check, update, and adjust their personal information by logging into their account and correcting their personal information or requesting Boston Pharma to do this.

Customers have the right to submit complaints about the disclosure of personal information to third parties to the Management Board of e-commerce site When receiving this feedback, Boston Pharma will re-confirm the information, be responsible for answering the reason, and instruct the customer to restore and keep the information confidential.

2.6. Committed to protecting customers' personal information

The customer's personal information on is confidential and is protected by Boston Pharma under Boston Pharma's personal information protection policy. The collection and use of information about each customer are done only with the consent of that customer unless otherwise provided for by law. Boston Pharma is committed to:

Do not use, transfer, provide, or disclose to any third party the customer's personal information without the consent or consent of the customer unless otherwise provided by law.

If the information server is hacked by a hacker, leading to the loss of the customer's personal data, Boston Pharma will be responsible for reporting the case to the investigating authorities for timely handling and notifying the customer. goods are known.

Privacy policy for personal information

Boston Pharma wishes to bring a reliable, economical, and understanding online shopping utility to users. We realize that customers use e-commerce sites to shop, but not everyone wants to share their personal information. We, Boston Vietnam Pharmaceutical Joint Stock Company, respect the privacy of our customers and are committed to protecting our customers' personal information when they provide us with personal information when shopping on our website. Our ecommerce

3.1. Approval

By giving us your personal information, using the e-commerce site, you agree that your personal information will be collected and used as outlined in this policy. If you do not agree to this policy, you should stop providing us with any personal information and/or use the rights outlined in Section 7 below.

 We reserve the right to amend or supplement this Ppolicyat any time. We encourage you to regularly review this Privacy Policy for the most recent updates to ensure you know and exercise your right to manage your personal information.

3.2. Purpose of collection

We collect personal information only for the following purposes:

Orders: to handle issues related to your order;

Account maintenance: to create and maintain your account with us, including loyalty or bonus programs associated with your account;

Consumer Services, and Customer Care Services, including responses to your requests, complaints, and feedback;

Personalization may combine the collected data to have a more complete view of a consumer and thereby enable us to serve them better with stronger personalization in aspects, including but not limited to: (i) improving and personalizing your experience on the e-commerce site; (ii) improving utilities and services, tailoring them accordingly to personalized needs and coming up with new service ideas; (iii) serving you with referrals and advertising tailored to your interests.

Security: to prevent customer user account destruction or customer tampering activities.

At the request of the Law: depending on the provisions of the Law from time to time, we may collect, store and provide at the request of the competent state agency.

3.3. Scope of collection

We collect your personal information when: 

You directly provide us

That is, the personal information you provide us is done mainly on the e-commerce site including full name, email address (email), phone number, address, and the account login information including any information needed to set up the account, such as username, login password, login ID/address, and security question/answer. 

Interact with us

We use cookies and other tracking technology to collect certain information when you interact on the e-commerce site

from other legitimate sources.

We may also collect personal information from other legitimate sources. 

3.4. Storage time

The customer's personal information will be stored until the customer has a request to cancel it or until the customer manually logs in and cancels it. In all cases, the customer's personal information will be kept confidential on the server of

3.5. Do not share customer personal information

We will not provide your personal information to any third parties, except for some necessary activities below:

Partners are the service providers for us related to order fulfillment and delivery, and they are limited to the necessary information as well as applying regulations to ensure the security and confidentiality of information in a personal message.

Boston Pharma may use services from a third-party service provider to perform some activities related to the e-commerce site, and then this third party may access or process personal information in the course of providing such services. We require these third parties to comply with all relevant personal information protection laws and security requirements regarding personal information.

The programs are affiliated, co-implemented, or outsourced for the purposes mentioned in Section 4.2 and always apply the requirements for confidentiality of personal information.

Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.

Business transfer (if any): In the event of a merger or consolidation, in whole or in part, with another company, the buyer will have access to the following information:

3.6. Data security

We always strive to keep our customers' personal information safe. We have been implementing many safety measures, including:

Ensuring safety in the operating environment: we store our customers' personal information in a secure operating environment and make it accessible only to employees, representatives, and service providers on an as-needed basis. We comply with industry standards and laws regarding the privacy of customers' personal information.

If the information server is attacked by a hacker, leading to the loss of customer personal data, we will be responsible for reporting the case to the authorities for timely investigation and handling and notifying the customer. As customers know, payment information is confidential according to industry standards.

3.7. Customer's rights to personal information

Customers have the right to provide us with personal information and can change that decision at any time.

Customers have the right to self-check, update, and adjust their personal information by logging in to their account and correcting this information or asking us to do this.

3.8. Contact information

If you have any questions or concerns regarding this policy or the practices of our collection and management of personal information, please contact us by:

Call the hotline: 19001910.

Send email to the email address: 

3.9. Information collection and management unit 

Boston Vietnam Pharmaceutical Joint Stock Company 

Established and operated under the Business Registration Certificate No. 3700843113 issued by the Department of Planning and Investment of Binh Duong province, first registered on November 1, 2007.

Head office: No. 43, Road 8, Vietnam-Singapore Industrial Park, Binh Hoa Ward, Thuan An City, Binh Duong Province, Vietnam.

Contact address: 41 Tran Hung Dao, Ward 6, District 5, Ho Chi Minh City.

3.10. Effect

This Privacy Policy for Personal Information is effective as of April 1, 2020.

Complaint settlement policy

Boston Pharma is always responsible for receiving and handling customer complaints related to transactions at the e-commerce site. When complaints and disputes arise, Boston Pharma promotes negotiation and mediation between the parties to maintain the relationship and trust of customers in Boston Pharma's service quality.

The complaint process follows these steps:

Step 1: Customers make complaints about the goods and services of Boston Pharma e-commerce (Boston via:

Send an email to the following email address:; or

Call Hotline 19001910; or The buyer submits a claim at:

Boston Vietnam Pharmaceutical Joint Stock Company.

Address: 41 Tran Hung Dao, Ward 6, District 5, Ho Chi Minh City.

Step 2: Customer Care Department will receive complaints, contact to clarify the requirements of the Customer as soon as possible and no later than 5 working days from the date of receipt of the request. Depending on the nature and extent of the incident, Boston Pharma will take specific measures to assist customers in resolving complaints and disputes.

Step 3: Boston Pharma may request Customers and/or Service Partners to provide information and evidence related to transactions and products to verify and clarify the case and take appropriate action.

Step 4: If Boston Pharma has made efforts to resolve the complaint or dispute but the matter is beyond the capacity and authority of Boston Pharma, Boston Pharma will request that the customer bring the case to the competent state agency. resolved by following the law.

Boston Pharma respects and strictly implements the provisions of the law on protecting the interests of customers (consumers). Therefore, Boston Pharma is always committed to providing complete, accurate, honest, and detailed information related to products. All acts of fraud committed in business are condemned and must be fully responsible before the law.

Parties including Boston Pharma – seller, Customer – buyer have an important and responsible role in actively resolving the matter. Upon request, Boston Pharma will provide Buyer-related information if agreed to by Buyer (in connection with the dispute) or to the extent permitted by law.

If the transaction gives rise to a complaint or dispute that is determined to be Boston Pharma's fault, Boston Pharma will terminate and remove all news articles about the product and compensate the customer satisfactorily based on the agreement. with customers.

In the event that Boston Pharma and the parties have tried to resolve the conflict through negotiation and agreement but still cannot resolve the conflict arising from the transaction between the customer and Boston Pharma, one of the two parties, the customer and Boston Pharma, will be able to bring the case to the competent state agency for settlement to ensure the legitimate interests of the parties.

Any controversy, claim, or dispute arising out of or in connection with transactions on the Website or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration, and/or court. According to the Law on Protection of Consumer Rights (2010), Chapter 4 on Settlement of Disputes between Consumers and Organizations and Individuals Trading in Goods and Services.